white flash and 500%zoom bug

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500zoom
Posts: 3
Joined: Thu Jan 10, 2008 8:00 am

white flash and 500%zoom bug

Post by 500zoom » Thu Jan 10, 2008 8:05 am

When running a file which was converted by print2flash it occasionally causes the the screen to flash white then opens the file at 500% but the file is not viewable. the print2flash logo is also viewable even though it is set to off. if i open the same file again it opens without problem.

does anyone know whats causing this?

staff
Posts: 282
Joined: Sat Dec 15, 2007 4:48 pm

Re: white flash and 500%zoom bug

Post by staff » Sat Jan 12, 2008 6:14 am

That's a rather strange behavior. It appears that internal document scripts are not executed in this case.
Do you load that document autonomously (e.g. in a web page) or into another Flash movie? If you load a Print2Flash document into another Flash movie, use for loading Print2Flash documents the method described here: http://print2flash.com/help/UsingDocume ... mFlash.php
If this problem reveals only for a specific document, could you send that document file to Print2Flash support e-mail so that we could try to duplicate this problem and fix it?

500zoom
Posts: 3
Joined: Thu Jan 10, 2008 8:00 am

Re: white flash and 500%zoom bug

Post by 500zoom » Mon Jan 14, 2008 8:36 am

Hi, i've upgraded to 2.7 and i've pasted in the new code as your page explains. Now the file wont open. the file is being loaded through another flash clip. what should the flash publish version be when using this newer code?

staff
Posts: 282
Joined: Sat Dec 15, 2007 4:48 pm

Re: white flash and 500%zoom bug

Post by staff » Mon Jan 14, 2008 9:46 am

This code does not depend on the Flash version: it should work when publishing for version 7 and for version 8 or higher. If you experience troubles with it, please check a Flash sample from Print2Flash SDK which can be downloaded from http://print2flash.com/download.php (the sample is located in DocumentAPI\Samples\Flash8 folder of SDK archive). This sample demonstrates loading a Print2Flash document into another Flash movie.

500zoom
Posts: 3
Joined: Thu Jan 10, 2008 8:00 am

Re: white flash and 500%zoom bug

Post by 500zoom » Tue Jan 15, 2008 6:37 am

ok got 2.7 to work.

we thought this had fixed the bug but it reappeared today. The only difference is yesterday we were using http and it worked well, but today we're using https and the bug is happening consistently on any converted file.

staff
Posts: 282
Joined: Sat Dec 15, 2007 4:48 pm

Re: white flash and 500%zoom bug

Post by staff » Wed Jan 16, 2008 1:44 pm

We checked the SDK sample with HTTPS and it worked smoothly. Can you give us a URL of the page where you experience this problem (by posting it here or e-mailing it to our support) so that we could check your problem further?

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