support.

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meatydojo
Posts: 1
Joined: Fri Nov 21, 2008 1:30 pm

support.

Post by meatydojo » Fri Nov 21, 2008 1:34 pm

I want everyone to know that I have been trying to contact this company's support for 3 days now!!!!! NO RESPONSE FROM THESE PPL>!!!!. My company spent 500. What 00 on this software and i cant even get their support to answer me.! DO NOT purchase anything from this company! But I guess thats what you get when you buy something from a company with no phone number!

Bob Coleman
Posts: 7
Joined: Mon Nov 24, 2008 11:32 am

Re: support.

Post by Bob Coleman » Mon Nov 24, 2008 11:36 am

Have you checked your spam filters? How about your ISP's spam filters? Were you this harsh in your emails?

These people have been very prompt when supporting my company. I suggest you be a little more patient and check your filters.

staff
Posts: 281
Joined: Sat Dec 15, 2007 4:48 pm

Re: support.

Post by staff » Thu Nov 27, 2008 2:42 pm

We checked and found out that we replied this customer on the next day we received their support request (November, 20th). Several days later we received a message from them telling that they had not received our reply so we resent it again.
meatydojo, In case you still haven't received a response from us, let us know in this thread and we'll post the response here as well.

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